Your Voice Matters
Good support should feel safe to talk about — including when something doesn’t feel right.
At highroad supports, we welcome feedback, concerns, suggestions, compliments, and conversations that help us improve the way we support people.
Whether something felt great, confusing, disappointing, uncomfortable, or simply worth mentioning, we want people to feel comfortable speaking up without fear of judgement, dismissal, or pressure.
What You Can Contact Us About
You can contact us regarding:
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Feedback about services or communication
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Concerns or complaints
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Staff conduct or professionalism
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Safety concerns
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Accessibility issues
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Website or form difficulties
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Suggestions or ideas
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Positive experiences or compliments
Our Approach
We aim to handle concerns respectfully, fairly, privately, and as promptly as possible.
We understand that raising concerns can sometimes feel uncomfortable or emotionally draining. Our goal is to approach conversations calmly, professionally, and with genuine care.
Where appropriate, we will:
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Listen without judgement
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Clarify the concern
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Review the situation fairly
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Communicate openly about next steps
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Work toward a respectful resolution
Privacy & Confidentiality
Feedback and concerns are handled confidentially wherever possible and only shared with relevant people where necessary to review or respond appropriately.
External Support & Escalation
If you feel your concern has not been resolved appropriately, you may also contact the NDIS Quality and Safeguards Commission directly.