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Privacy Policy

Your Privacy Matters

At highroad supports, we understand that reaching out for support often involves sharing personal information, experiences, and circumstances that matter deeply. We are committed to handling that information with care, respect, confidentiality, and transparency.

This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the steps we take to protect it.

what we collect

Depending on how you interact with us, we may collect information such as:

  • Your name and contact details

  • Referral information

  • Information shared through forms or enquiries

  • Support-related information relevant to providing services

  • Employment application information

  • Website usage data and analytics

  • Communication history with our team

We only collect information that is reasonably necessary to provide services, respond to enquiries, improve our systems, or meet legal and operational obligations.

Why We Collect Information

We may collect and use information to:

  • Respond to enquiries and referrals

  • Coordinate and deliver supports

  • Communicate with participants, carers, families, and coordinators

  • Improve our services and website experience

  • Process employment applications

  • Meet NDIS, legal, and compliance obligations

  • Maintain accurate records and operational systems

Respect & Confidentiality

We understand that many people accessing support services may already feel overwhelmed, vulnerable, exhausted, or unsure where to begin. We aim to create processes that feel respectful, safe, and clear from the very beginning.

Personal information is handled confidentially and only accessed by authorised people where necessary.

Website Data & Cookies

Like most modern websites, we may use cookies and analytics tools to understand how visitors use our website and improve the overall experience.

This information is generally anonymous and may include things such as:

  • Pages visited

  • Time spent on the website

  • Device or browser type

  • General website interaction data

This helps us improve accessibility, navigation, usability, and content clarity.

Third-Party Services

Our website and operations may use secure third-party platforms and providers, including services related to:

  • Website hosting

  • Form submissions

  • Email communication

  • Analytics and website performance

  • Scheduling and operational systems

These providers may store or process information on our behalf under their own privacy and security practices.

Accessing or Updating Your Information

You may request access to personal information we hold about you or request corrections if information is inaccurate or outdated.

To do this, please contact us directly using the details provided below.

Questions, Concerns, or Feedback

If you have questions about privacy, confidentiality, or the handling of your information, please contact us directly.

You can also visit our Your Voice Matters page to share feedback, raise concerns, or request support regarding your experience with Highroad Supports.

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