The National Disability Insurance Scheme (NDIS) provides funding to eligible Australians with disability to access supports that help with daily life, independence, and participation. Rather than receiving one-size-fits-all services, your plan is built around your individual goals — and you choose how those supports are delivered. Learn more directly: https://www.ndis.gov.au/understanding

You may be eligible if you: Are under 65 years old Are an Australian citizen, permanent resident, or hold a Protected Special Category Visa Have a permanent and significant disability Check eligibility: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

This is how the NDIS decides what they fund. Supports must: Relate to your disability Help you pursue your goals Represent value for money Be safe and effective Full explanation: https://www.ndis.gov.au/participants/what-ndis-funds

NDIS supports are grouped into categories like: Assistance with Daily Life Transport Consumables Assistance with Social & Community Participation Assistive Technology Home Modifications Coordination of Supports Improved Living Arrangements Increased Social and Community Participation Finding and Keeping a Job Improved Relationships Improved Health and Wellbeing Improved Learning Improved Life Choices Improved Daily Living​ Explore supports: https://www.ndis.gov.au/participants/what-your-plan

Starting is simple and guided: Reach out (yourself, family member, or coordinator) We have a conversation about your goals and needs We review your NDIS plan We design a support structure that fits your life Services begin with the right people in place No pressure, no overwhelm — just clarity from the start.

No — we can support you at different stages: Already funded → we help you use your plan properly Applying → we can guide you through next steps Unsure → we help you understand your options

Absolutely. Support works best when the right people are involved. We welcome input from: Parents and family members Carers Guardians Support coordinators

We offer a full range of supports, including: Daily living and personal care Community access and outings Skill development and independence Support coordination Psychosocial and therapeutic supports Respite and short-term care Each service is shaped around real life — not just funding categories.

Very. Life changes — your supports should too. We design services that: Adjust with your routine Respond to changes Stay structured without becoming rigid

Yes — and they should. As your needs, goals, or circumstances evolve, we: Review what’s working Adjust supports Re-align with your goals

It depends on you. Supports might include: Help getting ready for the day Attending appointments Going out into the community Building confidence with independence Support at home No two days — or people — look the same.

Your NDIS plan outlines: Funding categories Budgets Support types We help you: Understand what each category means Use your funding correctly Avoid under or overspending

Self-managed: You control everything (providers, payments) Plan-managed: A plan manager handles invoices and payments NDIA-managed: Only registered providers can be used Learn more: https://www.ndis.gov.au/participants/using-your-plan

Yes. We don’t just deliver supports — we help you: Understand your funding Structure your supports properly Avoid confusion or wasted budget

We work proactively to avoid this by: Monitoring usage Adjusting supports if needed Communicating early If funding does run low, we help you explore options and next steps.

You have the right to: Be treated with dignity and respect Make choices about your supports Feel safe Raise concerns or complaints Read more: https://www.ndis.gov.au/about-us/policies/service-charter

You can speak up — and we’ll act on it. We take concerns seriously and will: Listen without judgment Make changes quickly Ensure you feel comfortable moving forward The pathway to submit complaints and feedback is always at your fingertips. LINK HERE

We focus on: Experienced, vetted staff Ongoing communication Clear processes Consistent support delivery Support should feel safe — not uncertain.

This depends on: Your needs Worker availability Type of support We aim to start as quickly as possible while ensuring the right fit.

Highroad operates across the Albury-Wodonga regions. Contact us and we’ll confirm availability and options.

Rates are based on the NDIS Pricing Arrangements and vary depending on the service. View current pricing: https://www.ndis.gov.au/providers/pricing-arrangements We provide clear, upfront information — no surprises.